Privacy Policy

Last Updated: July 21, 2026

Kerala State Lotteries Information Portal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our query and verification services.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out contact or query forms on our portal, including:

• Personal identification information (name, email address, phone number)
• Location details (district, state, pin code)
• Inquiry details regarding draw schedules, results, or prize claim guidance
• Communication history with our support team

We may also automatically collect non-personal information including your IP address, browser type, operating system, referring URLs, and pages visited on our website through cookies and standard web analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To address inquiries regarding Kerala State Lottery draw results and claim procedures
• To verify official result inquiries and provide accurate guidance
• To send important updates regarding draw schedules or public notifications
• To improve our portal's usability, performance, and accessibility
• To ensure compliance with statutory guidelines and security measures

3. Information Sharing & Disclosure

We strictly respect user privacy and do not sell, trade, or rent personal information to third parties. We may share information only in the following limited circumstances:

• To government authorities or regulatory bodies when required by law or official directives
• To technical service partners who assist in operating the portal under strict confidentiality agreements

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, please note that no transmission over the Internet or storage system can be guaranteed to be 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze visitor traffic. You can choose to disable cookies through your browser settings, though doing so may limit certain functionality on the website.

6. Your Privacy Rights

You have the right to:

• Request access to or deletion of your personal data submitted via our forms
• Opt-out of receiving non-essential email notifications or responses
• Withdraw consent for data processing at any time

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published directly on this page with a revised date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at:

• Email: support@keralalotterylives.com
• Phone: 9007570613
• Address: Vikas Bhavan, P.O.,Thiruvananthapuram, Kerala – 695033